Republic of Zambia — Official Government Portal
zamstats.gov.zm
SADC Regional Statistics Project — Zambia

A trusted voice for
every community.
Heard. Resolved.

The ZamStats Grievance Redress Mechanism provides a structured, confidential, and accountable channel for individuals and communities to raise concerns about the SADC Regional Statistics Project.

Submit a Grievance Track My Case
Anonymous submissions accepted
Fully confidential
48h acknowledgement
How your grievance is handled
1
Submit
Complete the online form — anonymous or named, your choice
2
Acknowledge
Regional Statistician confirms receipt within 48 hours
3
Investigate
Full review with progress updates throughout the process
4
Resolve
Decision communicated — with full right to appeal
System live — grievances accepted now
10
Provinces covered across Zambia
4
Escalation levels available
48h
Target acknowledgement time
100%
Anonymous submissions accepted
Process
Simple steps, full transparency
Every step is logged and every action accountable — from submission to resolution your grievance is tracked in real time.
1
Submit
Complete the online form. You may remain fully anonymous if you choose.
2
Acknowledge
Receive a unique reference number and official confirmation within 48 hours.
3
Investigate
The assigned Regional Statistician conducts a thorough investigation with updates.
4
Resolve
A decision is communicated. You retain full right to appeal at any stage.
Accountability
Four-tier escalation framework
Unresolved grievances escalate automatically — ensuring no concern goes unanswered at any level.
Level 1
Regional Statistician (RS)
First point of contact. Acknowledges, investigates, and resolves grievances within their assigned province. Target resolution: 30 days.
Level 2
Provincial Grievance Management Committee (PGMC)
Reviews cases escalated from RS level. Conducts independent review and issues binding decisions.
Level 3
National Social Conciliation Committee (NSCC)
National review panel for complex or sensitive cases. Managed and facilitated by the ESS Officer.
Level 4
Court of Law
External judicial process for grievances that cannot be resolved within the project's internal framework.
Your rights are protected
Retaliation against complainants is strictly prohibited. All concerns are investigated immediately and separately.
Full confidentiality guaranteed
Personal details never disclosed without your explicit written consent. Anonymous submissions accepted.
Track progress 24/7
Use your reference number to check status, view all actions taken, and know what comes next.
Community representation welcome
Both individuals and community groups may submit. All submissions carry equal weight and priority.
Who manages the system
Dedicated officers at every level
Trained professionals across all 10 provinces manage grievances within strict timelines and with full accountability.
Regional Statistician
Province-level officer. First to receive, acknowledge, and investigate grievances in their region.
10 provincial offices
ESS Officer
Environmental & Social Safeguards. Oversees NSCC referrals, court referrals, and the official register.
National level
PGMC
Provincial Grievance Management Committee. Reviews unresolved cases and issues binding decisions.
Provincial board
NSCC
National Social Conciliation Committee. Final internal review body for complex or sensitive cases.
National committee
Project Coordinator
Monitors overall system performance via read-only access to the full grievance register.
Observer access
HR Directorate
Oversight access for personnel-related grievance records and system-wide compliance reporting.
HR oversight
Already submitted?
Track your grievance status
Use your unique reference number to check the current status, view all actions taken, and know exactly what happens next — available 24 hours a day.
Enter your reference number
Your reference number was shown on the confirmation page